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How can we help?

Here you’ll find answers to the most frequently asked questions.
You can get more detailed support for using Siirto through your bank’s channels and customer service.

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  • Siirto is available in your bank’s mobile app. Make sure that you have the latest version of the app, and activate Siirto by following the instructions in the app. Getting started takes less than 30 seconds. Siirto is currently available to OP and Nordea customers.

    The renewed Siirto is a new service, and we are in partnership discussions with several banks. If Siirto doesn’t appear in your bank, it means your bank has not yet decided to join Siirto. Ask your bank whether they are planning to join Siirto in the near future.

    Siirto is used in banks’ apps, and it is continuing to be developed further. New features and new ways to use Siirto will be introduced gradually.

  • Siirto stores the data required to process the payment. You can find the full details in the Siirto privacy policy.

    Yes.

    Please contact your bank. Siirto can be disabled immediately.

    No. Siirto never sends text messages (SMS), WhatsApp messages or direct messages to consumer customers. Siirto is used only in OP’s and Nordea’s apps and channels.

  • Siirto is currently available in the Nordea and OP mobile banking apps. More banks coming soon.

    You don’t need a separate app. Siirto is currently available in the Nordea and OP mobile banking apps.

    Siirto works on the most common smartphones. Check the supported devices on your bank’s website and make sure that you’re using the latest version of the app.

    The terms and conditions vary from bank to bank. Check the age limit with your bank.

    Check your bank’s website for instructions on how to set up Siirto. If necessary, contact your bank’s customer service. Siirto is currently available in the Nordea and OP mobile banking apps.

  • Please contact your bank’s customer service. Siirto is currently available in the Nordea and OP mobile banking apps.

    If you are an online merchant or invoice issuer, please contact your payment service provider or your e‑invoice operator. You can also contact Siirto via the contact form.

    You can see the payment in your account transactions, and you’ll receive a notification in the app when the money has been transferred.

    Contact your bank’s customer service immediately and follow the instructions provided.

Do you need help?

You can also find answers to frequently asked questions on your own bank’s website.